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Idea board

Last updated 2026-08-13

The Idea board is where Rundoo customers tell us what to build next (feature requests, gripes, wishlist items). We read every post and respond, but we can't guarantee any specific idea will ship. The board informs our roadmap; it doesn't commit us to a timeline.

The Idea board lives at rundoo.nolt.io. It runs on Nolt, outside the main Rundoo app.

The easiest way in is from inside Rundoo: in Admin mode, click Ideas at the top of the sidebar. That opens the board right in Rundoo and signs you in automatically, so you can vote without setting up a separate login. You can also go to rundoo.nolt.io directly in a browser, or reach it from the Support menu in the top-right of the header.

Rundoo doesn't do what I need

That's exactly what the Idea board is for, and there are only two things to do about it.

First, search the board. Chances are good somebody has already asked. Open rundoo.nolt.io, type a couple of words for what you're after into the search bar, and read what comes back.

  • If a post already covers it, upvote that post instead of writing your own. Votes are what we sort by, so twenty stores on one post carries far more weight than twenty near-identical posts with one vote each. Add a comment describing how your store would use it, that's the part that shapes what actually gets built.

  • If nothing matches, post it yourself. Click Submit idea and write it up (see below). A brand new request with one vote is still worth having. It's how most of what we've shipped started.

Either way it takes about a minute, and it's the most direct line you have into what Rundoo builds next.

Has anyone already asked for this?

Search first, always. The board has well over a thousand posts, so most common asks are on it somewhere. Use the search bar at the top of rundoo.nolt.io and try a couple of different words for the same thing, the person who posted it may not have called it what you'd call it.

Duplicates do get merged during triage and your vote follows you to the surviving post, so nothing is lost if you post one anyway. But a vote lands on the canonical post immediately, and a duplicate has to wait for the next triage pass to count.

Submitting an idea

Go to rundoo.nolt.io and click Submit idea in the top-right. You'll be asked for:

  • Title. Clear and specific. Write it however feels natural; a precise title helps the product team understand the ask faster, and makes it easier for other customers to find and upvote.

  • Description. The why, not just the what. What are you trying to do, why is today's behavior getting in the way, and what would good look like? A screenshot or short screen recording goes a long way.

  • Category (optional), picks a rough bucket (POS, Inventory, Admin, etc.). Leave blank if nothing fits; we'll route it.

One idea per post. If you have two related asks, post them separately and link them in the description. That way customers can vote on each independently, and we can ship one without waiting on the other.

Before you post, skim the existing list or use the search bar. If someone has already posted the same idea, upvote theirs instead of starting a new one. Duplicates get merged during weekly triage, but votes land faster on a single canonical post.

Voting on ideas

Every post has an up-arrow on its left side. Click it to add your vote; click again to remove it. Votes are the single strongest signal we use to prioritize, a post with 40 upvotes from 15 different stores is a louder customer voice than any single conversation.

A few things worth knowing:

  • One vote per person, not per store. If you want every cashier at your store voting, have each of them sign in and vote. It's meaningful.

  • Comments count too. Dropping a comment that explains how your store would use the feature is often more useful than a bare vote. Specifics help us shape the solution.

  • Upvote liberally. There's no budget and no cost to you. If an idea would make your life easier, vote for it.

Status taxonomy

Every post carries one of five statuses. The status is visible next to the title on the post detail page and as a pill on the list.

  • Unassigned (the default when a post is first submitted). It's been seen but not yet triaged into a status. This is where most of the board sits, and a post staying here isn't a no. It means we haven't made a call yet.

  • Exploring. We're looking into it. Might mean a designer is sketching, a PM is talking to customers about the shape, or engineering is investigating feasibility. Not committed to building.

  • Actively Working On. Engineering is building it right now.

  • Completed. Built and live in Rundoo. The comment on the post usually links to the Rundoc for the new feature.

  • Merged. The post was a duplicate and got folded into the canonical post for that idea. You'll see a comment saying which post it joined, and your upvote transfers with you.

  • Archived. We've decided not to pursue it, or it stopped being relevant. We try to leave a comment explaining why rather than letting it go quiet.

Some posts we're actively building also carry a target month on the status. Treat that as our current best guess at timing rather than a promise, dates move as we learn more.

What happens after you submit

Here's the actual cadence so you know what to expect:

  1. Your post goes up immediately, marked Unassigned. Other customers can find it, upvote it, and comment.

  2. Triage. We really do read every new post. Nick (Rundoo's product lead) goes through them, responds in the comments, merges duplicates into a canonical post, and sets a status. Cadence is roughly weekly, though we can't promise a strict schedule. If your post is unclear, you'll get a clarifying question in the comments. Answer it and we'll come back around.

  3. The highest-signal posts shape what we work on next, but we can't guarantee any specific post will ship, and we can't commit to a timeline. We make explicit calls about priorities, and we try to comment on posts when we decide not to build something so you know where you stand.

  4. When something ships, the post gets moved to Completed with a comment saying so. If the feature has a Rundoc, we'll link that too.

The Idea board is not a support ticket queue. If something is broken or you're stuck on a workflow, call Rundoo Support or chat with us in-app. See Rundoo Support for how to reach us. The Idea board is specifically for "I wish Rundoo could…"