Card reader setup

To connect a Stripe card reader to Rundoo: unbox the reader, boot it, get it on Wi-Fi (or Ethernet), let it update its software, then send Rundoo Support the three-word pairing code that appears on screen. Rundoo wires it to your Stripe account and you can start taking card payments. The full walkthrough is below.

Setting up a Stripe card reader is a hardware bring-up the customer does on-site after the reader arrives. Rundoo orders and ships the reader as part of your standard terminal package.

This page walks the Stripe Reader S710 — the current model — plus the older BBPOS WisePOS (the prior generation) for stores running existing hardware.

For card-reader issues after pairing (reader offline, charge stuck, declined transactions), see Card reader troubleshooting.

Stripe Reader S710 (current model)

The S710 is Rundoo's current Stripe-made reader — Wi-Fi connected, white, with a touchscreen.

Step 1: Unbox

Three boxes ship for a single station:

• Dock — the cradle the reader sits on.

• Reader — the actual card-reading device.

• Power cord — plugs into the dock.

Step 2: Connect everything

1. Plug the power cord into a wall outlet.

2. Plug the cord into the dock.

3. Set the reader on the dock.

Step 3: Power on the reader

Hold the power button on the right-hand side of the reader.

Step 4: Pick country and language

The reader prompts you on first boot. Pick your country and language.

Step 5: Connect to Wi-Fi

Enter your Wi-Fi password when prompted. The reader needs to be on the same network as the computer running Rundoo so they can talk during a sale.

Step 6: Update software

The reader almost always asks to update to the latest software on first boot. Say yes — this is required before pairing. Updates take 20–30 minutes. Don't unplug the reader during the update.

Step 7: Send Rundoo the pairing code

Once the reader finishes updating, it shows a three-word pairing code separated by hyphens, like smartly-wire-mobile. This code is what Rundoo uses to associate your physical reader with your Stripe account.

Send the pairing code AND the name you want for the reader (e.g. Redwood City Terminal 1, Front counter) to your Implementation Manager if this is your first reader. For additional readers, message Rundoo Support in the Intercom chat.

Step 8: Confirm it works

In POS mode, open Sales in the left sidebar (or any sale-builder surface), scroll down to the payment panel, and pick the new reader from the Choose a reader dropdown. Add a product to the cart — does the cart total show up on the reader's screen?

If yes: pairing succeeded. If not: see Card reader troubleshooting.

Step 9: Label the dock and the reader

Stick a label on both the dock and the reader with the name you provided in Step 7. Stations get moved around, and unlabeled readers become "which one is this again?" the next time someone reorganizes the counter.

BBPOS WisePOS (previous-generation model)

The BBPOS WisePOS is the older Stripe reader — black, with a removable battery. Same Rundoo integration as the S710; the bring-up steps differ slightly.

1. Pop the back off and put the battery in. The battery ships separately for shipping safety.

2. Power on the reader — hold the power button on the right side.

3. Connect to Wi-Fi — enter your Wi-Fi password.

4. Update software. Say yes when prompted. 20–30 minutes.

5. Send the pairing code to Rundoo Support — three-word format, same as the S710.

6. Plug both the reader and the dock in. Two wires for this model: one for the dock, one for the reader.

7. Test. Same as Step 8 above for the S710.

Optional accessories

Stylus

For capturing customer signatures on charge-account sales, a stylus on the reader is faster than fingertips. The model we've had the best response from: PenGo Universal Touch Stylus (any modern capacitive stylus works).

Ethernet hub

For more reliable connectivity than Wi-Fi, plug the reader into Ethernet via a USB-C-to-Ethernet hub. Useful in stores where Wi-Fi is flaky or where the reader is far from the access point.

Reader settings

After the reader is paired, the on-device settings menu is where you change Wi-Fi, switch the language, adjust the screen timeout, factory-reset, or generate a new pairing code. The same flow works on the Stripe Reader S710 (current), S700 (older white), and BBPOS WisePOS E (older black).

Open the settings menu

Swipe right from the left edge of the reader screen — a Settings button appears. Tap it.

You're prompted for the admin PIN: 07139 (the default; same across the S700, S710, and WisePOS E).

The settings menu opens. Battery status shows in the top-right corner; close the menu by tapping the back arrow in the top-left.

Wi-Fi

To switch networks or update your Wi-Fi password:

1. Open the settings menu.

2. Tap Wi-Fi settings.

3. Pick the network and enter the password.

The reader requires:

• WPA / WPA2 / WPA3-Personal or WPA2 / WPA3 EAP-PEAP Enterprise encryption.

• A password — non-password-protected networks aren't supported.

• IPv4 — IPv6 networks aren't supported. You can set a static IP from the Wireless settings screen if needed.

Ethernet

Wired Ethernet requires the optional Ethernet hub (S710) or Ethernet dock (WisePOS E), both sold separately through the Stripe Dashboard. Both provide wired 10/100 Ethernet plus pass-through power.

1. Connect the Ethernet cable from the hub/dock to your router.

2. Connect the hub/dock to power via the included USB-C cable. For S710: use the 27W power adapter that came with the reader so the hub can power the reader plus connected peripherals. For WisePOS E dock: any USB-A power adapter at 5V-2A (10W) minimum works; the dock charging cable must be USB-A to USB-C — USB-C to USB-C does not work.

3. Connect the right-angle USB-C cable from the hub/dock to the reader.

4. Confirm: the reader is charging and an Ethernet icon appears in the status bar.

The reader pulls its IP via DHCP. As soon as the cable connects, it tries to reach Stripe.

Screen timeout

The screen sleeps after a set period when the reader isn't on a power source — default 1 hour. To change:

1. Open the settings menu.

2. Tap Appearance.

3. Pick a new timeout from the dropdown.

The screen wakes automatically on touch or when a payment is initiated.

UI theme

The S710 ships with a light theme by default; the WisePOS E ships with a dark theme. To switch:

1. Open the settings menu.

2. Tap Appearance.

3. Pick a theme from the dropdown.

Reader language

Change the on-screen language under Language in the settings menu. The reader applies the new language immediately.

Splash screen image

The welcome screen on a reader can show a custom image — your store's logo, a slogan, etc. To update it, send a PNG sized 1080px × 1920px (portrait) to Rundoo Support. Support pushes it to the reader.

This is a Support-side change — you can't update the splash image directly from the device.

Generate a new pairing code

If the reader needs to be re-paired (it was unpaired during a Stripe incident, you're moving it to a different Stripe entity, etc.), generate a fresh pairing code from the settings menu and send it to Rundoo Support — same as Step 7 of the initial setup above. The previous pairing is invalidated.

Power management

• Power on: hold the power button on the right side until the screen turns on.

• Sleep / wake: short press the power button.

• Power off: hold the power button until the Power off option appears, then tap it.

In a countertop deployment, leaving the reader on continuously is expected. With a full charge, expect ~15 hours of standalone battery. Even when not in use, leave the reader plugged in and powered on so it pulls automatic software updates.

Factory-reset a WisePOS E

For a stuck WisePOS E (serial number begins WSC), hold the blue buttons on both sides of the device for 15 seconds. When prompted, tap Yes to factory-reset.

A factory reset wipes the pairing — you'll need to walk through the setup steps above again, including sending Rundoo Support the new pairing code.

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Recommended Rundocs

• Hardware setup — full register-station gear list.

• Card reader troubleshooting — common issues after the reader is paired.

• Stripe — what Stripe handles on the Rundoo side: card processing, payouts, account management.

• Sales — how the reader appears in the payment panel during a sale.