Pricing tiers

Pricing tiers are the named price lists each customer sees at POS — Retail, Painter, Contractor, Employee, MSRP, whatever your store needs. Every customer is assigned exactly one tier, and when they're on a sale, Rundoo rings each line at that tier's price.

In the Admin mode, open Customer in the left sidebar — the Pricing tiers section sits at the top of the page.

How pricing tiers work

A tier is a named column of prices that attaches to a customer. Your MSRP tier might have REGAL SELECT MATTE -BASE 2 at $59.99; your Painter tier might price the same gallon at $49.99. When Nebo's Painting Service is attached to a sale, every line rings at Painter prices automatically — no one has to remember the discount.

Tier names surface everywhere a price does. On the Edit price modal on a cart line, you'll see every tier listed with its current price (Tier 1 Msrp, Tier 5 Painter, etc.). On a product's edit form, each tier has its own price field (Tier 1 price, Tier 5 price, and so on). Rename a tier and the label updates in all of those places.

Tiers come in two types:

Type	How prices are set	Good for
Manual	You type in a price per product per tier. Full control; full maintenance.	Your flagship list prices (MSRP, Retail), small named lists you want to hand-curate.
Rule-based	Prices are derived from a reference tier plus a rule — "10% off MSRP," "cost plus 25%," etc. Rundoo recomputes as source prices or costs change.	Discount tiers tied to another list (Standard Discount, Contractor, True Value Discount), margin-locked tiers.

Adding a tier

From the Pricing tiers section, click + Add pricing tier in the top-right of the table. The New pricing tier modal opens.

Field	What it does	Default
Rule / Manual toggle	Pick the tier type. Rule-based tiers derive their prices from another tier plus rules; manual tiers hold a typed-in price per product. You can't change this after creation.	Rule
Tier name	What this tier shows up as — in the list, on the product edit form (Tier N price), on the Edit Price modal, and on customer detail pages. Use something recognizable at the counter.	—
Set as default	Checkbox. If on, this tier becomes the new default — new customers inherit it. Only one tier is default at a time; setting this flips it off on the prior default.	Unchecked

Click Save. The new tier lands at the bottom of the rank order, and — per Rundoo's note in the modal — every existing product gets the tier 1 price as its starting price in this tier. Go set up rules (for rule-based) or type in prices (for manual) to make it do something different.

Editing a tier

Click a tier's row in the list to open its detail page. The back-link at the top-left says ‹ PRICING TIERS; DELETE sits at the top-right.

What you can edit depends on the type:

• Rule-based tiers show a Rules section. Each rule says "price this slice of the catalog at {strategy} of {reference tier}" — for example, 0% off of MSRP on everything. Click + Add new rule to add one; click an existing rule to edit it. Rules can be scoped by Vendor, Department, Class, Fineline, Product tag, Product ID, or a specific Product. Products outside every rule fall back to the Tier 1 price — that's the note at the top of the Rules section, and it's easy to miss when you're debugging why one SKU looks wrong.

• All tiers show a Tier name section at the bottom with a Label input. Rename the tier here. Save commits.

• The header strip shows the tier's rank number, name, type, and a See N customers link — click it to jump to every customer currently on this tier.

Assigning a tier to a customer

Every customer has exactly one pricing tier. The assignment lives on the customer's detail page, not on the tier.

In the POS mode, open Customers in the left sidebar, click the customer's row, then open the Settings tab. Scroll to the Pricing tier section.

The Pricing tier dropdown lists every tier in the system. Pick one, click Save, and every sale attached to this customer from now on rings at that tier's prices.

The See N custom price rules link shows any per-customer overrides layered on top of their tier — those are managed through Custom prices. Tier gives them the list; custom prices lets you nudge specific items.

New customers inherit the default tier automatically at the time of creation. See Customers for how that fits into adding a customer.

Deleting a tier

From a tier's detail page, click DELETE at the top-right. A confirmation dialog opens — what it says depends on whether the tier has customers on it and whether it's the default.

• Normal delete — dialog reads: "All customers assigned to {tier name} tier will be will be reassigned to your default pricing tier: {default name}." Confirm and Rundoo reassigns every customer on this tier to the default in one move. The tier's price column on every product is also removed.

• No customers on the tier — dialog reads: "There are no customers currently assigned to {tier name}." Confirm and the tier is deleted; nothing else moves.

• Trying to delete the default tier — dialog title reads: "Cannot delete {tier name}" with the banner "{name} tier cannot be deleted because it is the default." Set another tier as default first, then come back.

If rules reference the tier being deleted (e.g., a rule-based tier priced at 10% off of Retail when you're trying to delete Retail), Rundoo blocks the delete and lists the dependent tiers — update or remove those rules first.

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Recommended Rundocs

• Customers — attaching a tier to a customer, along with their Finance term, credit limit, and contact info.

• Products — where the Tier N price fields on a product's edit form come from.

• Custom prices — per-customer overrides that layer on top of a tier.

• Creating Promotions — time-bounded discounts that reference a tier as their baseline.