This Rundoc covers the recommended protocol for handling mistints.
What is a mistint? A paint that is tinted the wrong color (from the perspective of the person who originally ordered the paint in a certain color).
What can you do when there’s a mistint?
You can write off the mistint using a Store Account (more info here).
The process stays the same; add the product to the sale as normal and adjust the price at the time of sale
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