Glance Card
Getting Started with Rundoo · Transactions
No Receipt, No Problem
No original sale to link? Ring up an unlinked return right on the main sales screen, add a reason, and refund the right way.
The three moves
1
Make it a return
Add the item, then change its quantity to negative.
Set quantity to -1
2
Skip the link
Nothing to link to? Process it on its own.
Return without linking
3
Unlock the refund
A reason is required. It prints on the receipt.
Fill the red Sale notes box
Ring up a no-receipt return
- On a new sale, add the item being returned.
- Change the quantity to -1, then click Return without linking.
- Adding an exchange? Add the new item to the same cart.
- Fill the Sale notes reason, click Return, choose a tender, and Refund.
The card-fee catch
An unlinked refund to a card runs as a new charge, so it carries the usual card fee. Refund to cash, or link the sale, to avoid it.
Don't see these steps? No-receipt returns must be turned on in Admin settings. Ask your Rundoo guide to switch it on.
Link it when you can. A walk-in guest sale, an item that was never in Rundoo, or a sale you just can't find are the usual reasons a return has to go unlinked.
Ready for anything at the counter. · rundocs.com