Getting Started with Rundoo · Unboxing

Help Is One Button Away

Chat, call, or search the moment you're stuck.

Step-by-step walkthrough ~3 min read Companion to the 2:25 video

You know your business inside and out. As you get comfortable with a new system, though, peace of mind at the counter is everything. When a question pops up, or something on the screen doesn't look right, you need to get an answer fast and keep your customers moving. In Rundoo, help is always one button away, and it is the exact same button no matter where you are in the system.

The one button for everything

Up in the top-right corner of the header, right next to Search, you'll see the Support button. It stays put on every single screen in Rundoo, in both POS and Admin, so wherever you are, this is where you start.

Do this

1. Open the Support menu

   Click Support in the top-right corner. A small menu drops down with three options, plus a search box at the top for quick lookups.

   

2. Start a chat when you need an answer fast

   Pick Chat with support and type what's happening. Say a regular from Riverside Contracting is at the counter, but their contractor discount isn't applying to a gallon of paint. Just describe it in plain words.

   Tip worth its weight: snap a picture of your screen and paste it right into the chat. It shows the team exactly what you're looking at, without you writing a long explanation.

   Rundoo's assistant takes the first crack right away. If its suggestion isn't quite right, just ask for a real person and the support team jumps in. Stay in that chat window and the replies come back to you there.

3. Call when a customer is waiting

   If the line at the counter is backing up and you just need a live voice, give us a call at (650) 334-3205. That's your express lane. Urgent calls get picked up live, and the rest go into a callback queue we work in order. Have your store name and what you just tried ready.

4. Email for the things that aren't on fire

   For a bigger, no-rush question, like how best to set up a new lumber yard, drop us an email at support@rundoo.ai. Attach a screenshot if you have one, and you'll usually hear back within a day.

5. Search the help guides yourself

   A lot of the time you can get right back on track on your own. Click Explore the Rundocs to open the help library, or use the search box at the top of the Support menu. The guides cover just about every routine in your shop, and you can search in plain words.

   

6. Suggest an idea

   If Rundoo isn't broken but you spot a way it could work better for your shop, we want to hear it. Head to the Idea board, where you can post, upvote, and comment. The product team reads and votes on what comes in. You'd be amazed how many Rundoo features started as an idea a store owner posted right there.

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