Tender methods

Tender methods are how customers pay — Cash, Card, Check, Charge account, and any custom tenders you add like gift cards, ACH, or write-offs.

In the Admin mode, open the Company tab. The Tender methods section sits at the bottom of the page.

The tender methods Rundoo supports

Every Rundoo company starts with a set of Default tender methods baked in. On top of those, you can add any number of Custom methods to match how your store actually takes money.

The Type column tells you which is which:

Default — built into Rundoo. You can rename them, but you can't deactivate them or change what they're used for.
- Card — credit and debit via Stripe (swipe, insert, tap, or manually-entered).
- Cash — physical cash. Pops the drawer and calculates change.
- Check — paper check. You'll record the check number at payment.
- Charge account — charge-account tender. The sale commits as an invoice on the customer's AR balance instead of taking payment now. Only appears if the customer has a charge account — see [Finance terms] for how that works.
- Gift card — Rundoo's built-in gift-card tender.
- ACH — bank-draft for receivables payments (paying down an invoice, not taking a sale).
- Write off — zeroes out an AR balance you're not going to collect. Receivables-only.
Custom — ones you added. Use these for anything the defaults don't cover: a third-party gift-card system, a Shopify sync, a rebate payout, an accounting clearing tender.

The Usages column lists everywhere the method is accepted: Sales, Returns, Receivables payments, Receivables refunds, Deposits, Deposits refunds. The Active column is the on/off switch — Inactive methods don't appear at the counter.

<aside> 💡

Card surcharges (the Card fee (3%) line on a sale) aren't configured here — they live in Admin > Communications > Card payment surcharge. See Card surcharges for how to turn them on and set the percentage.

</aside>

Adding a custom tender method

Click Add method in the top-right of the section. A modal opens titled Add custom method of tender.

Field	What it does
`Name`	What the tender is called internally — shows up in reports and the tender picker.
`Label`	The label printed on receipts and invoices. Leave blank to use the `Name`.
`Require note when used`	Forces the cashier to type a note when this tender is selected at payment. Good for clearing tenders where you want a paper trail.
`Accept for sales`	Shows up as a payment option at POS checkout.
`Issue returns`	Usable as a refund option on a return.
`Accept for receivables payments`	Available when a customer is paying down their AR balance.
`Issue receivables refunds`	Available when refunding off a customer's balance.
`Accept for deposits`	Available when taking a deposit on a quote or will-call.
`Issue deposits refunds`	Available when refunding a deposit.

Click Save and the method drops into the table, Active by default. It'll appear at the counter the next time a cashier rings up a sale on any register.

<aside> ⚠️

A Custom method with no Accept/Issue checkboxes ticked saves fine, but it never shows up anywhere — no sales, no returns, no receivables. If a tender you just added isn't appearing at POS, open it and confirm at least one Accept for… or Issue… is checked.

</aside>

Editing or deactivating a method

Click any row in the Tender methods table to open it. What you can do depends on whether the method is Default or Custom.