Special orders track products you don't keep in stock — items you order from a vendor for a specific customer, then hand over once they arrive.
In the POS > Transactions > Special orders tab, you'll find every open special order at your store.
A special order is a sale that contains one or more special-orderable products — products you don't stock and instead order from a vendor when a customer wants them. Rundoo keeps each one on the Special orders tab so you can order it, track it, and complete the sale once it arrives.
Each entry shows the customer, location, status, order total, and number of products; expand it to see the line items. Use the Status filter (it defaults to Open) to narrow the list, and Expand all to open every order at once. Each line item carries its own status — it reads Needs order until you order it from a vendor.
Start a sale in POS > New and ring up a special-orderable product the same way you'd ring up anything else. Because the item isn't in stock, the line lands with a Needs order status instead of coming out of inventory. Attach the customer, then take a Deposit to hold the order.
<aside> 💡 Whether a product can be sold as a special order is set per product. On the product's Settings tab, set its inventory type to Special orderable (versus Stocking or Non stock). Special-orderable products also allow cost edits after the sale, since you may not know the vendor's price until you order it.
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<aside> ⚠️ Selling a special-order item drives its On Hand quantity negative — that's expected. The negative balance clears when you receive the vendor order into inventory.
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Open any order from the Special orders tab to see its line items, each with its own status. From the order you can link a Purchase order to the vendor who supplies the item, add sale notes, and review the Deposit history. Once the vendor order is received into inventory, complete the sale at pickup — the deposit you took is redeemed against the balance under Total due today.
