Rundoo Support is a phone call, a chat, or an email away — real humans who know the product and pick up fast. This Rundoc covers how to reach us and where to file ideas for what we should build next.

In the POS mode, look at the top-right of the header — the Support button is right next to Search. The same button shows up in Admin mode too, so you can reach Support from anywhere in Rundoo.

Reaching Rundoo Support

Three ways, pick whichever fits the moment:

• Phone: (650) 334-3205. The fastest path when a customer is standing at the counter and something isn't cooperating — urgent calls get picked up live, non-urgent calls go into a callback queue and we return them in order. Have your store name and what you just tried ready.
• Chat: click Support in the header, then Chat with support to start a conversation in-app. Rundoo AI takes a first pass — feed it screenshots and as much context as you can; if its answers aren't landing, ask to speak to a support agent. Staying in the chat gets the fastest reply (typically minutes); if you step away or get disconnected, we follow up via email as long as the case is still open.
• Email: [email protected]. Best for strategy questions or anything that's not time-critical — complex back-and-forth, pricing-tier reworks, multi-step troubleshooting. Attach screenshots, give us a day, we'll get back to you.

Support hours are Monday through Friday, 6am–6pm Pacific. Outside those hours, our AI agent answers chat and you can leave a voicemail by calling. For an after-hours emergency, call (650) 334-3205 and press 1 — that routes straight to the on-call person.

The Support button in Rundoo

Click Support in the top-right of the header and a small menu drops down with three options:

• Explore the Rundocs — opens the Rundoo help library in a new tab. That's this wiki — how-to guides for every workflow in Rundoo. Good first stop for "how do I…" questions.
• Chat with support — starts an in-app chat with the Rundoo Support team.
• Call support (650) 334-3205 — the same phone number as above, one-tap-dialable on a phone or tablet.

The menu also has a search input at the top for quick lookups against the help library.

Submitting feature requests

If Rundoo doesn't do something you need — or does it in a way that's awkward for how your store works — that's not a Support ticket, that's an idea. File it on the Idea board.