Guide to Unlinked Returns on Rundoo

1. Understanding Unlinked Returns 0:00

Unlinked Returns

• Unlinked Returns are not connected to any Transactions.
• Common scenarios include needing to relocate the original transaction, or refunding to a different card or different amount.

2. Triggering an Unlinked Return 0:19

Triggering Unlinked Returns

• Ensure the inventory or product has a negative quantity to trigger an unlinked return.
• The return will appear as 'unlinked' in the system.

3. Linking Returns (if applicable) 0:29

Linking Returns

• To link a return, click 'edit return' and locate the original transaction.
• Note: If the original sale was conducted without a customer, linking is not possible.

4. Processing an Unlinked Return 1:16

Processing Unlinked Returns

• Sales notes are required for unlinked returns.
• Refund options include:
  • Returning to the charge account (credits added).
  • Returning in cash or on card (with saved cards available for customers).
• Be aware of the Rundoo card fee for unlinked returns.

5. Understanding Rundoo Card Fees 2:01

Rundoo Card Fees