Return policy is where you publish the rules customers see on receipts (how many days, receipt required, restocking fee) and where you control whether cashiers can take a Return from a brand-new transaction instead of pulling up the original sale.

In the Admin mode, open the Communications left tab — the General section holds the receipt-printed policy text. The linked-returns toggles live one tab down in Security.

What return policy controls

Two admin surfaces, two different jobs:

• Policy text on receipts — the prose printed at the bottom of every receipt so customers know your rules (window, receipt requirement, restocking fee, paint exceptions). Lives in Admin > Communications > General, under the Return policy label. It's a free-text textarea — write it however your store wants.
• Linked-returns behavior — whether a cashier can start a return without pulling up the original sale. Two toggles under Admin > Security > Linked returns: Skip linked returns in a new or draft transaction and Auto-apply returns to original invoices.

Rundoo doesn't expose a structured "window (days)" field or a "restocking fee (%)" field — those rules live inside your policy prose, and the cashier applies the restocking fee per-return via the Restocking fee checkbox on the Return form. Keep the prose accurate; it's what the customer actually reads.

Editing the policy text on receipts

In the Admin mode, the Communications left tab, scroll to the General section. The Return policy textarea sits under Default quote expiration — type or paste your policy in, click Save, and new receipts start printing the updated text.

What to include (not a template — a checklist):

• Window. "Returns must be made within 30 days of sale with receipt."
• Condition. "Return items must be unused and in original packaging."
• Exceptions for tinted paint or special orders. Most paint retailers don't accept tinted-paint returns; call it out.
• Restocking fee. If your store charges one, state the percentage here so customers don't see it for the first time at the counter.

⚠️ The text prints on receipts, but Rundoo doesn't enforce it. Nothing in the UI blocks a return that's outside your stated window — cashiers use judgement and the policy text backs them up. If you need a hard cutoff, that's a manager-override conversation, not a setting.

Allowing no-receipt returns

In the Admin mode, the Security left tab, the Linked returns section has two toggles: