A refund is the money-movement side of a return — every return creates a refund to some tender method, and the method you pick is what actually moves money (or balance, or credit) to the customer.

In the POS mode, refunds aren't a standalone route — they're the Return section at the bottom of the return builder. Anywhere a return happens, the refund tender selector is right below it. See Returns for the procedural walkthrough.

How refunds work

Rundoo ties refunds to returns. You don't refund in the abstract — you open the original Sale, click Return, set the lines coming back, and then pick how the customer gets their money. The refund amount is whatever the return totals to (minus any restocking fee): negative subtotal, negative tax, negative total.

The Return section at the bottom of the return builder lists every tender method your company has enabled (see Tender methods) as a row of radio options. The original tender used on the sale is preselected and labeled (Previously used payment method) — Rundoo's default is to send the money back the way it came. The blue Refund $X.XX button sits inside the selected tender's row so the action is tied to the method you picked.

Refunds are final once you click that button. There's no "undo refund" — reversing one means ringing a new sale for the returned lines to put them back on the customer's books.

Where past refunds live

Every refund Rundoo has processed shows up in the Receivables left tab, under the Refunded top tab — by date, amount, customer, and the tender it went back to. That's your audit trail for anything money-back.

💡 Use the Filter control strip on the Refunded list to narrow by tender, date range, or location when you're reconciling a day's refunds against your cash drawer or payouts.

Refunding to the original tender

This is the default and usually the right call. If the customer paid Cash, they get cash back. If they paid by Card, the refund goes back to that card. If they paid on Charge account, it credits their AR balance.

Rundoo preselects the original tender with (Previously used payment method) next to the label — you can just click Refund $X.XX and be done.

• Cash. Rundoo picks the default cash drawer. Click Change drawer on the Cash row if you need to refund from a different register's drawer (end-of-day balancing on a different till, for example).
• Card. If the sale was charged to a card, refunding to that card runs the reversal through your payment processor. Stripe's refund minimum is $0.50 — anything smaller has to go back via a different tender.
• Charge account. Credits the customer's outstanding balance — covered below under Refunding a charge-account sale.
• Check. Rundoo marks the refund as issued by check — your staff physically writes and hands over the check. Rundoo doesn't print checks.

Refunding to a different tender