Pricing tiers are the named price lists each customer sees at POS — Retail, Painter, Contractor, Employee, MSRP, whatever your store needs. Every customer is assigned exactly one tier, and when they're on a sale, Rundoo rings each line at that tier's price.
In the Admin mode, open Customer in the left sidebar — the Pricing tiers section sits at the top of the page.
A tier is a named column of prices that attaches to a customer. Your MSRP tier might have REGAL SELECT MATTE -BASE 2 at $59.99; your Painter tier might price the same gallon at $49.99. When Nebo's Painting Service is attached to a sale, every line rings at Painter prices automatically — no one has to remember the discount.
Tier names surface everywhere a price does. On the Edit price modal on a cart line, you'll see every tier listed with its current price (Tier 1 Msrp, Tier 5 Painter, etc.). On a product's edit form, each tier has its own price field (Tier 1 price, Tier 5 price, and so on). Rename a tier and the label updates in all of those places.
Tiers come in two types:
| Type | How prices are set | Good for |
|---|---|---|
| Manual | You type in a price per product per tier. Full control; full maintenance. | Your flagship list prices (MSRP, Retail), small named lists you want to hand-curate. |
| Rule-based | Prices are derived from a reference tier plus a rule — "10% off MSRP," "cost plus 25%," etc. Rundoo recomputes as source prices or costs change. | Discount tiers tied to another list (Standard Discount, Contractor, True Value Discount), margin-locked tiers. |
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One tier is marked DEFAULT. Any new customer created without an explicit tier pick inherits it — on the Add customer modal and on Customer imports. Change which tier is default by editing a tier and toggling Set as default.
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Tier 1 is the fallback price. When a rule-based tier has rules that don't cover a particular product, that product rings at the Tier 1 price for that tier. So Tier 1 effectively backs every other tier — if you have a SKU that no rule on Tier 3 Standard Discount touches, Tier 3 customers pay the Tier 1 price on it. Worth a sanity-check whenever you debug "why did this customer pay full MSRP on this one weird product."
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From the Pricing tiers section, click + Add pricing tier in the top-right of the table. The New pricing tier modal opens.
| Field | What it does | Default |
|---|---|---|
| Rule / Manual toggle | Pick the tier type. Rule-based tiers derive their prices from another tier plus rules; manual tiers hold a typed-in price per product. You can't change this after creation. | Rule |
Tier name |
What this tier shows up as — in the list, on the product edit form (Tier N price), on the Edit Price modal, and on customer detail pages. Use something recognizable at the counter. |
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Set as default |
Checkbox. If on, this tier becomes the new default — new customers inherit it. Only one tier is default at a time; setting this flips it off on the prior default. | Unchecked |
Click Save. The new tier lands at the bottom of the rank order, and — per Rundoo's note in the modal — every existing product gets the tier 1 price as its starting price in this tier. Go set up rules (for rule-based) or type in prices (for manual) to make it do something different.
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Tier type is locked after creation — for every tier, not just Tier 1. Whether you set it Rule or Manual at create-time, that's the type for the lifetime of the tier. There's no flip later — if you want to switch, delete the tier and recreate it. Pick deliberately.
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Adding a tier can take a while on a big catalog. Saving a new tier writes a price row for every product in your catalog — a few hundred SKUs is instant; tens of thousands can take a minute or two. Don't refresh; let the save finish.
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Click a tier's row in the list to open its detail page. The back-link at the top-left says ‹ PRICING TIERS; DELETE sits at the top-right.