Pick Up In Store (PUIS) and the National Accounts Partnership Program (NAPP) are two Benjamin Moore programs where the customer orders and pays Benjamin Moore directly, and your store fulfills the order and collects the reimbursement from BM. Rundoo handles the register side — a custom tender that tracks what BM owes you, mapped to a dedicated Accounts Receivable account on your chart of accounts.

In the Admin mode, Company left tab, scroll to the Tender methods section — that's where both programs start. From there you'll add a custom tender, add a matching GL account, and wire them together in Chart of Accounts.

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This is the current setup under Rundoo's Custom Methods of Tender. The prior setup (pre-2026) used a tax-exempt customer and a charge-account write-off — if you're on that flow, talk to Rundoo Support about migrating. Both programs are only for orders where BM has already issued a confirmation number through the Retailer Gateway; Rundoo covers the transaction, not the ordering.

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Canadian retailers — this process is different. Reach out to Rundoo Support before setting up.

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How these programs work

The retailer experience is nearly the same for both:

• PUIS — the customer orders from benjaminmoore.com and BM routes the order to an authorized dealer (you). The customer pays BM; you fulfill.
• NAPP — large national accounts (franchise painters, corporate customers) order through BM's centralized process. Same fulfill-then-reimburse shape, but with a monthly tag-based report so BM knows which sales were NAPP.

In both cases BM collects sales tax and pays it through to the government. You mark the transaction tax-exempt, ring the sale against the custom tender, and wait for BM to settle up.

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Both flows assume the BM confirmation number is already in hand — pulled from the BM Retailer Gateway before you walk up to the register. No confirmation number, no transaction. Questions about the ordering side go to your BM sales rep, not Rundoo Support.

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Setting up Pick Up In Store (PUIS)

Three pieces: a custom tender method, a GL account to hold what BM owes you, and the mapping that ties them together.

Step 1: Add a custom tender method

In the Admin mode, Company left tab, Tender methods section, click Add method (top-right of the table).

Fill in:

• Name — internal identifier, e.g. BM Pick Up In Store.
• Label — what cashiers see on the sale. BM Pick Up In Store works; some stores use Reference Number since that's what BM's invoice calls the tie-out number.