Go-live is the moment your store flips from Training mode to Active — after this, every sale, order, and statement in Rundoo is real. Your Rundoo implementation contact runs this process with you; this page is the shared roadmap for the three stages you'll cover together: set up the system, confirm the data we've migrated, and configure the hardware on your counter. It's the between-calls reference — read ahead to see the shape of what's coming, and come back to double-check anything before you flip live.
This stage is about getting every person who'll touch Rundoo logged in, with Stripe connected for payments and the mobile apps installed on phones.
In a web browser (we recommend Google Chrome), go to your Rundoo subdomain — it looks like {yourstore}.rundoo.app. Your implementation contact sent this URL in your welcome email; bookmark it now.
On the sign-in card, pick your Location from the combobox at the top — nothing else unlocks until you do. Your main location already exists; any additional locations are set up for you by your implementation contact.
Once a location is picked, three sign-in paths appear:
[email protected] (the code expires in 2 minutes).For your first sign-in, pick text message or email — your hardware isn't set up yet. Every path lands you in POS mode with your store's data.
See Sign-in for the full walk of each path and the most common gotchas.
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Once you're in, take a minute with Welcome to Rundoo and Navigation. They cover the shape of the product — POS vs. Admin, where the sidebars live, and how to jump anywhere with the header Search overlay.
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Support is one click away from every screen in Rundoo. Click Support in the top-right header — the dropdown has three options: