Sell and activate a gift card, redeem one at checkout, track its balance and history, void it when a card needs to come out of circulation — all off one Gift cards surface and one Gift card tender.

Rundoo doesn't sell the physical cards themselves — you order branded blanks from one of Rundoo's two card vendors (CARDSource or Duracard), then load the card numbers into Rundoo to issue them. See Set up → Order physical cards below for the vendor links and Rundoo promo codes.

In the POS mode, open the Products left tab and switch to the Gift cards top tab — every issued card lives there. From anywhere else in Rundoo, hitting Search in the header and typing “gift cards” is the fast way in. Redemption and sales happen in the Transactions left tab, on the New top tab, like any other sale.

Set up

Before selling, four one-time pieces need to be in place: gift card as a tender method, GL account mapping, staff permissions, and physical cards from a vendor.

Turn on the tender. From Admin > General settings, toggle Enable gift cards on — that adds Gift card as a tender method so it shows up at sale and refund checkout. Flip it off to block new card generation and imports; existing cards stay Active and redeemable.

Map the GL accounts. Rundoo seeds two default gift-card GL accounts in Admin > Chart of accounts: Gift card deferred revenue (the running balance on active cards — increases when a card is activated, decreases as it's redeemed) and Gift card revenue (the balance from deactivated cards that still had value, plus the gap when a card is loaded at a different value than the customer is charged). Confirm both are mapped to the right QuickBooks accounts before activating cards in volume.

Set staff permissions. By default any staff member can generate, import, or deactivate gift cards. To restrict that, open Admin > Staff, click the staff member, and toggle the Generate, import, and deactivate gift cards permission off.

Order physical cards. Rundoo partners with two card vendors who can design, print, and ship branded cards with Rundoo-compatible numbering:

Gift cards use a 16-digit randomized card number, encoded as a Code 128 barcode for scanner compatibility. Two ways to load the numbers into Rundoo:

  1. Generate in Rundoo first. From POS > Products > Gift cards, click Generate card numbers, pick the gift-card product, enter the quantity, and click Generate — Rundoo downloads a spreadsheet of new numbers in Pending Activation status that you submit to the vendor alongside your artwork.
  2. Import after the vendor mints them. If the vendor supplies their own numbers, click Import card numbers instead, pick the gift-card product, and upload an Excel sheet with a single Card number column.

<aside> 💡 Import file format: a .xlsx file with one sheet named Sheet1 (no space), one column with the header Card number (case-sensitive), and one 16-digit card number per row. Match this format exactly — any deviation fails the import.

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⚠️ Save the card-number spreadsheet either way — Rundoo doesn't expose full card numbers in the UI after import (for security), so the spreadsheet is your only authoritative record.

Sell and activate

Selling a gift card isn't a dedicated flow — it's a product you ring up like any other. Selling and activating happen in one motion: add the gift-card product to the cart, bind a physical card number to the loaded balance in the Activate Gift Card modal, and take payment. The card flips from Pending Activation to Active the moment the sale commits.