Sell and activate a gift card, redeem one at checkout, track its balance and history, void it when a card needs to come out of circulation — all off one Gift cards surface and one Gift card tender.
In the POS mode, open the Products left tab and switch to the Gift cards top tab — every issued card lives there. Redemption and sales happen in the Transactions left tab, on the New top tab, like any other sale.
Selling a gift card isn't a dedicated flow — it's a product you ring up like any other. Selling and activating happen in one motion: add the gift-card product to the cart, bind a physical card number to the loaded balance in the Activate Gift Card modal, and take payment. The card flips from Pending Activation to Active the moment the sale commits.
On a new sale, search for Gift Card in the product bar and pick the gift-card product your store configured. Click Add — the Activate Gift Card modal opens.
Scan the physical card or type its number into Enter gift card number, then click Look Up Gift Card to confirm it's a valid, unactivated card from your issued pool. Enter the Initial Balance — the value being loaded onto the card. If the customer's paying a different amount than the face value (e.g. $50 card charged at $45 on a promotion), tick Charge different price and enter the charge amount.
Click Add to drop the line into the cart. Ring up payment the normal way — Cash, Card, Charge account, Check. On Charge success, Rundoo flips the card's status from Pending Activation to Active with the loaded balance.
💡 Where do the card numbers come from? Cards are pre-provisioned from the Gift cards top tab before you sell any. Click Generate card numbers to mint a batch (pick the gift-card product + count), or Import card numbers to upload a vendor-supplied list. Rows stay in
Pending Activationuntil a sale flips them toActive.
⚠️ If the card number doesn't resolve in Look Up Gift Card, it's either already activated, already deactivated, or not in your issued pool — check the Gift cards top tab and filter by card number to confirm.
Redemption is a tender method, not a special flow. Build the cart like any sale, then pick Gift card at checkout.
Ring up the products and apply any discounts. Click Sale in the action cluster to open the tender panel, then pick Gift card from the tender list. Scan or type the card number in Enter gift card number and click Look Up Gift Card — Rundoo pulls the current balance onto the sale. Click Accept $X.XX to commit. The button's amount updates live with what's being applied from the card.
If the card doesn't cover the full sale, the remainder stays on the Sale total. Click Split payment at the top of the tender panel to add a second tender (Cash, Card, Charge account) for the balance. See Sales for the full split-payment mechanic — gift cards combine with any other tender.
⚠️ A gift card is tender only, not a line item — redeeming one pays for a sale, it doesn't create a refund or credit. If a customer wants store credit (from a return) instead of a gift card, that's a different surface; see Customer credits for the distinction.
Track a card's balance and full redemption history from the POS > Products > Gift cards tab. Two ways in, depending on how much detail you need.