Accessing Rundoo support is easy! We offer three primary methods for contacting our team.
As a quick reminder, this page outlines all the ways you can get help and make the most of Rundoo’s support resources. Whether you’re troubleshooting an issue, exploring a new feature, or looking for best practices — this guide covers how to contact our team, where to find documentation, and how to stay up to date with Rundoo’s latest improvements.
These are your primary support channels — reach out anytime! Our team is available Monday–Friday, 5 AM–5 PM (PT) or 8AM-8PM (ET)
| Method | When to Use | Details |
|---|---|---|
| 💬 Chat Box (in Rundoo) | Simple or non-urgent questions e.g., “How do I process a return?” | Available directly in your Rundoo app (top-right corner) |
| đź“ž Phone: (650) 334-3205 | Urgent or business-critical issues for immediate assistance or callback queue for non-urgent questions | Our team will pick up (urgent) or add you to the callback queue (non-urgent). |
| ✉️ Email: [email protected] | Complex or strategic questions e.g., “I’m thinking of reworking my pricing — how should I use tiers?” | Great for detailed back-and-forth conversations. |
Rundoo offers several tools to help you find answers or explore what’s new.
Rundocs are the internal knowledge base — you can find these by clicking the “Rundocs” link in the top-left corner of Rundoo. Use Rundocs for quick “How does this work?” questions, like: “How do I apply a credit to an account?”
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